When Quality 1 diagnosed that the Idle Control Valve needed replacing last Friday, I received the usual excellent - actually superb - service from the Quality 1 team. The first valve they ordered arrived broken, the second one was not the correct model and the third (correct) one arrived at around 5 pm on Friday afternoon. Since I had initially said I needed the car for a trip at the weekend, they kindly and graciously stayed late to install the third (correct) valve and get my car fixed and usable for the weekend. And I was so grateful. For the last 5 years that I have used Quality 1's services I have always had the most excellent customer care and service, and I am truly grateful to be a customer of theirs. They are totally trustworthy and their work is of the highest quality - truly#1!
Thank you Brenda. You are such a wonderful client. We are so lucky to have you. You make our job so easy. Of course we stayed late for you, that's what great customer service is all about...
- European Autowerks