I requested an appointment through their website during the weekend to get my 07 Mini Cooper S into the shop first thing Monday morning. I received a response promptly Monday morning prior to their store hours that accommodated my request. ...More I requested an appointment through their website during the weekend to get my 07 Mini Cooper S into the shop first thing Monday morning. I received a response promptly Monday morning prior to their store hours that accommodated my request. Jason was helpful and respectful from the get-go. I identified that I had an oil leak and was losing a substantial amount of fluid in a short amount of time and my idle fluctuating between 600-800RPM; not constant. The job required the front end of the car to be disassembled to locate and isolate the leak(s). They identified that the oil cooler gasket and oil filter stand gasket were the cause of my problems. They called me to inform me of the problem and solution prior to conducting the work. Through the process, e-mailed pictures of the location of the leak and the disassembly. They checked all my fluids while conducting the repairs, and informed me that the car was well over due for transmission fluid (provided photos as well). I recently bought the car used with 68k miles, and wouldn't be surprised if it was the original fluid, so I had them change it as well. I also needed new air mass meter boot, the original was held on by the hose clamp tied to a metal hose by a wire. With the amount of work to be done, my car had to be left over night to finish up the work the next day (Tuesday). Jason called me mid morning to tell me everything was put back together and that the engine makes a terrible 'hiss'. Being the boot had been faulty, and likely leaking--not creating a sufficient seal the hiss wasn't noticeable. The PVC valve's diaphragm was faulty and on the verge of failing which would have created a vacuum within the engine and displaced the engine oil. I authorized to have the valve cover replaced (PVC is embedded within). I picked up my Cooper Tuesday evening. She sounded great. I no longer had an idle problem. She ran great. I am a happy customer. I HIGHLY recommend them. I will be a return customer!! Thanks again guys!
Jason, thank you so much for taking the time to sit down and write this review. I am so glad to hear that we exceeded your expectations and all of systems and processes worked perfectly. We look forward to helping you in the future and having a lifelong customer relationship...
- European Autowerks